Why is Conversational AI becoming so popular these days?
Have you ever wondered how giant companies manage to handle a thousand and a thousand customer requests every single minute?
Have you ever thought of how tedious it is for a human to handle this massive amount of requests?
Yeah, that is all possible with conversational AI, your virtual Artificial Intelligent assistant.
What is conversational AI anyways?
Conversational AI simply means an Artificial intelligence-powered chatbot that understands natural language and user intent to automatically offer personalized responses(could be via talk or chat). According to Oracle Chatbots simply mean a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person. Take common examples of digital personal assistants like Siri, Alexa, Cortana, and Google Assistant.
Organizations are increasingly leveraging Artificial Intelligence (AI) and Machine Learning (ML) to transform every aspect of their business. Today, many companies worldwide have been harnessing the potential of AI, ML, and NLP technologies in automating, simplifying, and improving business processes. Think of how processes like virtual customer services, online food ordering, online shops, Virtual health assistants, WhatsApp Banking, and online bookings to mention a few have simplified our life. These technologies have continuously proved to have extraordinary capabilities in transforming companies by providing end-to-end services ensuring continual alignment with the business objectives of different industry sectors.
Conversational AI provides companies with full automated virtual customer assistant who can handle multiple conversations in multiple languages at once in an intelligent manner, cost-effective, and yet available 24 hours seven days a week which is also powered with abilities to analyze customer data and produce a report.
How is that made possible?
Conversational AI enables customers to interact with computer applications in a similar way they interact with humans. They use large volumes of data, machine learning (ML), artificial intelligence(AI), and natural language processing(NLP) to help imitate human interactions, recognize speech and text inputs, and translate their meanings across various languages.
About Neurotech Africa Conversational AI solution
Neurotech Africa is an AI and NLP company that aims to help companies and businesses transform their customer experiences with conversational AI (AI chatbots). Neurotech Africa develops Artificial intelligence-powered chatbots that can serve customers across multiple channels (Website, WhatsApp, Messenger, and Telegram).
How do we do it?
We make use of Natural Language Processing (NLP) techniques to identify synonyms, interpret grammar, recognize sentiment and break down sentences into words to facilitate virtual learning understanding, Natural Language Understanding (NLU) and deep learning techniques are then employed to identify the correct topic (intent), understand requests and extract other useful information that can be used to trigger actions of machine learning techniques to train a bot.
Neurotech Africa believes that every service provider is very eager to satisfy their customer, in understanding this we develop a customized fit-for-purpose virtual assistant. We also have ready-made conversational AI solutions (chatbots) for industries ranging from Banking, Telecom, Ecommerce, Insurance, Tourism, Agriculture, Retail, and Health.
How about making it easier for you, your employee, and most importantly your customers?
Stop worrying about the who and the how's, let the AI-powered chatbot do it all for you.
It is exactly the right time to start working on digital transformation, as an executive make a wise decision today to make sure good things are happening in your current company rather than waiting for someone else to prove it to you.