A Beacon of hope in the world of AI chatbots for African Developers: Why chatbots and why sarufi?

A Beacon of hope in the world of AI chatbots for African Developers: Why chatbots and why sarufi?

In the vast expanse of the digital horizon, a powerful force is breaking through the clouds, challenging the limits of what is possible. It is a force driven by innovation, fueled by the thirst for progress, and guided by a bold vision for the future. Its name is Sarufi - a beacon of hope in the world of AI Digital Assistants.

Listen a few days back I shared a link in WhatsApp about some of the features made by sarufi a pop-up message in a group asked: “Sarufi inahusiana na nini?”. Sure the team made a lot of new features and they are doing groundbreaking work here comes for me to share my views on the great thing that I see about sarufi.

In a landscape dominated by static interfaces and one-way communication, Sarufi stands out as a shining example of what can be achieved when technology is harnessed for the greater good. But why chatbots? Why Sarufi? The answer lies in the transformative power of conversation.


Picture yourself entering a bank, an expression creeps onto your face as you behold a multitude of people queuing ahead of you. This could be a tedious waiting game, but let us say you are the creator of an e-commerce website. Your customers require payment processing on a daily basis, coupled with an insatiable desire for comprehensive knowledge of your services. If you are catering to clients of 1000+, this could be a daunting task.

As the sun rises on a new age of customer service, statistics reveal that 40% of customers have embraced the convenience of chatbots and customer support agents. However, these customers demand quick resolution of their queries without any delays in feedback. Though chatbots have undergone extensive testing, it is clear that not all issues can be instantly resolved by these digital assistants, and the discerning customer may still require the human touch of a support agent. The future of customer service lies in the balance between these two, with chatbots providing a first line of support and human agents stepping in when necessary.

What is in Africa and either in education?

In African communities, especially in developing countries, chatbots can be used in various areas to improve access to information and services. For example, in healthcare, chatbots can help provide medical information and advice, and even diagnose illnesses. According to the World Health Organization, there is an average of 0.2 physicians per 1,000 people in sub-Saharan Africa, which highlights the need for innovative solutions like chatbots to bridge the gap in access to healthcare. Similarly, in education, chatbots can help provide access to learning materials, answer questions, and even provide feedback on assignments. According to UNESCO, sub-Saharan Africa has the highest rates of education exclusion, with 32 million children out of school, and chatbots can help address this issue by providing a low-cost, accessible means of education. In addition, chatbots can also be used for financial services, such as providing information on banking services, helping with money transfers, and even providing financial advice. To the World Bank, more than 66% of adults in sub-Saharan Africa do not have a bank account, and chatbots can help improve financial inclusion by providing easy and accessible financial services. With the number of internet users in Africa expected to reach 1.4 billion by 2025, chatbots have a bright future in improving the lives of many people. To create a successful business based on the potential use of chatbots in African communities, developers should possess a combination of technical expertise and creative problem-solving skills.

A story behind chatbot called Trigran By UNDP: https://www.undp.org/armenia/press-releases/chatbot-undp-and-strelka-kb-collects-ideas-rethink-yerevan-circular-garden 

According to Statista, the number of smartphone users in Africa is projected to reach 673 million by 2024, highlighting the importance of creating mobile-friendly chatbots. Developers should also be able to work closely with businesses and organizations in healthcare, education, and finance to identify specific pain points and develop chatbot solutions that address those needs. In addition, developers should be familiar with machine learning and natural language processing to create chatbots that are responsive and user-friendly. By combining technical skills with a deep understanding of the needs of African communities, developers have the opportunity to create innovative businesses that make a meaningful impact on people's lives while also being profitable.


As the wind of innovation blows across Africa, developers are poised to create chatbots that will revolutionize the way Africans access services and information. With the birth of SARUFI, a platform built by Africans for Africans, the possibilities for chatbot development are endless. SARUFI represents the ingenuity and creativity of African developers, who have harnessed the power of technology to provide innovative solutions to African communities.

As the continent embraces digital transformation, the potential for SARUFI to empower African communities is immense, and developers have a unique opportunity to create chatbots that are tailored to the specific needs of African communities. Through SARUFI, developers can create chatbots that provide access to healthcare, education, and financial services, bridging the gap in access to critical services and information. The future of chatbot development in Africa is bright, and SARUFI is leading the way.

What's new and what's more?

Supporting UI - a powerful, user-friendly platform for crafting conversational experiences and chatbots.

With its innovative approach to crafting these interactions, Supporting UI has become an invaluable tool for those seeking to engage with customers and users in a more meaningful way. From its intuitive interface to its versatile capabilities, this platform has earned a reputation as a game-changer in the world of conversational design. Whether you are a seasoned developer or a newcomer to the field, Supporting UI has something to offer - a platform that empowers you to create engaging and effective chatbots that connect with your audience in a way that feels natural and intuitive. So if you are ready to take your conversational experiences to the next level, look no further than Supporting UI - the ultimate tool for crafting powerful and engaging chatbots.

Embracing local African languages like Swahili, Kinyarwanda, Luganda, and more!

The solution is set to meet the needs of the African community by adopting local African languages like Swahili, Kinyarwanda, and Luganda, among others! The beauty of this solution lies in its simplicity - even the elderly grandmother within Chanika NdaniNdani😂 can comfortably converse with sarufi chatbots. Interestingly, sarufi also supports other African languages and more languages are being added to its repertoire. The beauty of sarufi is that it's made for Africans, by Africans, in a language that resonates with them.

No code/Low code platform.

Behold! A platform is so user-friendly and easy to use that even the inexperienced developers among us can employ its power. You need not fear treading in the unfamiliar land of coding, for this platform requires little to no experience at all. And do you know what is even more fascinating? You can try it out right away with pre-existing chatbot samples that are relevant to your needs. And if you ever require any assistance, fear not, for a team of developers stands ready to guide you from the beginning to the end.

With Sarufi, users can engage in natural language interactions, breaking down the barriers of traditional interfaces and opening up new realms of possibility. No longer bound by the limitations of static menus and forms, users can engage with Sarufi in a way that feels truly human. From customer service to education, from healthcare to finance, the potential applications of Sarufi are endless. So let us embrace this new dawn, this breaking of the sky, and welcome Sarufi as a bold new frontier in the world of AI chatbots. For the future is bright, and with Sarufi leading the way, the possibilities are limitless.

If you require assistance in putting these principles into action or wish to delve deeper into your particular requirements, do not hesitate to arrange a consultation with Neurotech Africa and connect with Us.  We would be delighted to engage with you about the transition to a conversational experience and propel your customers forward, ensuring that it ushers you into a realm of innovation.


As we part ways for now, let us not forget the great possibilities that await us on the horizon. In the days to come, we shall delve into the realm of business and explore the myriad of opportunities that lie in wait for those who dare to dream. With the help of the Sarufi platform, we shall venture into the expanse of entrepreneurship, armed with the tools necessary to succeed. May the blessings be upon us all as we embark on this journey.